Effective Date: 20 Feb, 2025

At Total Printing Solutions, every product is printed specifically for you. We strive for perfect results on every order, but due to the custom nature of printing, we have specific guidelines for refunds and returns.

1. Order Cancellation

• Orders can be cancelled only before artwork approval and before printing begins.
• Once approved, orders cannot be changed or cancelled.

2. Returns

Since each item is personalized, returns are not accepted unless there is a printing error or product defect caused by us.

3. Refund Eligibility

Refunds are only issued if:

• The delivered product is significantly different from the approved proof, or
• The product arrives damaged due to our fault.

To qualify, you must:

• Notify us within 48 hours of receiving your order, and
• Provide clear photos showing the issue.

4. Non-Refundable Cases

We cannot offer refunds for:

• Slight color differences due to screen or print variations
• Typographical or artwork errors approved in the final proof
• Delays caused by courier services

5. Refund Process

Once approved, refunds will be processed within 7–14 working days using the original payment method.

6. Replacement

If a product qualifies for replacement, we’ll reprint and deliver it at no cost.

7. Contact for Refunds

Email: [email protected]
Include your order number, issue description, and photos.